Shipping & Return Policy

We aim to provide fast and reliable shipping for all our embroidered products. Please review our shipping terms below.

 

Processing Time:

• Orders are typically processed within [3] business days.

• Custom or personalized embroidery orders may take longer to process; estimated production time will be provided at checkout.

 

Shipping Methods & Delivery Times:

• Standard Shipping: [5] business days.

• Expedited Shipping: [2] business days.

• Overnight Shipping: [2] business days.

Shipping times are estimates and may vary based on location, carrier delays, and order volume.

 

Shipping Rates:

Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

International Shipping:

 

We currently [do] offer international shipping. If international shipping is available, customers are responsible for any customs duties, taxes, or fees.

 

Order Tracking:
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

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We want you to be satisfied with your purchase. Please review our return and exchange policy below.

 

Eligibility for Returns:

• Returns are accepted within [7] days of delivery (See Refund Policy).

• Items must be in new, unused condition with original packaging.

• Personalized or custom-embroidered items are non-refundable unless defective or incorrect.

 

How to Initiate a Return:

• Contact our customer support at [contact@sendcustomgifts.com] with your order number and reason for return.

• We will provide return instructions, including a return shipping address.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refunds:

• Authorized refunds are issued to the original payment method within [5] business days after we receive and inspect the returned item.

• Shipping costs are non-refundable.

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Exchanges:

• If you received a defective or incorrect item, we will replace it at no additional cost. Contact us within [1] days of receiving your order to arrange an exchange.

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Damaged or Lost Packages:

• If your order arrives damaged, please contact us immediately with photos of the packaging and item.

• If your package is lost in transit, please notify us, and we will assist in resolving the issue with the carrier.

For any questions about our Shipping and Returns Policy, please contact us at:

Sendcustomegifts as Fiveandbeyond
New Jersey
Email: [contact@sendcustomgifts.com]