Refund Policy

Eligibility for Refunds

Restricted Return, Refund Policy for Customized Products
At SendCustomGifts.com, we take pride in creating one-of-a-kind items personalized just for you. Because customized products are made to order with user-entered text (embroidered or designed with rhinestones), these items are non-refundable and non-returnable once production has begun.

Please double-check spelling, dates, and text before submitting your order. We cannot accept returns, exchanges, or issue refunds for errors provided by the customer. If a customized item arrives damaged, defective, or with an error made by SendCustomGifts.com, we will gladly provide a replacement at no additional cost.

Refunds are available within [7] days of the delivery date.
Items must be in new, unused condition and in their original packaging.
Personalized or custom-embroidered items are non-refundable, except in cases of defects or errors on our part.
Gift cards and final sale items are non-refundable.

How to Request a Refund
To initiate a refund, please follow these steps:

Contact our customer support team at [contact@sendcustomgifts.com] with your order number and reason for the refund request.
If the item is eligible, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method within [5] business days.
Shipping charges are non-refundable.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within [2] days of delivery with photos of the item.
We will arrange a replacement or a full refund, including return shipping costs, at no extra charge.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check with your bank or credit card company.
If there is still an issue, contact us at [contact@sendcustomgifts.com] for assistance.

Sendcustomgifts Fiveanbeyond

New Jersey
Email: [contact@sendcustomgifts.com]